Our policy is valid for 14 days. If 14 days have passed by since your purchase, unfortunately we would not be able to offer you a refund or exchange.
Due to the perishable nature of our products, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We would only honor the returns in the following conditions :
- Customer receives a coffee order that is different from what he/she ordered
- Customer receives a grind of coffee that is different from what he/she ordered
- Customer receives someone else' order
- Packaging / Coffee was damaged during shipment
To initiate the return, please do email us at firstname.lastname@example.org so that we may assist you.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.